One stop for 'issue to resolution' Workflow.
iServiceHub is a modern, intuitive and unified web solution for managing the life cycle of a service request.
- Create incidents, Assign incidents, Escalate
- Attach documents
- Track the progress of incidents
- Analyst to user, and analyst to analyst communication
- Export data to excel and pdf
- Tag incidents and resolution for easy search
- Email & chat features for incident creation and notification
iServicehub goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into iServicehub, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
- Yadu Balehosur, CEO,
Robust Designs, Singapore