An application which has got world class features to record, manage and report the details of the “Issues” or “Incidences” affecting the effective use of the IT systems within the organization. Completely web based and can be accessed from anywhere through internet. The service is being offered on “Software as a Service” basis.Secure and scalable architecture Delivers reports, analysis and dashboards on application stability, support performance, SLA adherence.
Ability to open issues, assign to others- Ability to assign to group based on application
- Ability to create and send notification
- Ability to attach documents
- Export to excel & pdf formats
- RCA (Root Cause Analysis) functionality
- SLA management ,tracking & reporting
- Reports and Analytics
- Repository Page – Search prior incidents
KEY VARIANTS
- No initial investment, zero Capex
- Free access to end users
- No software licenses or AMC
- Cost based on number of support analysts
- Ease of use
iServicehub goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into iServicehub, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
- Yadu Balehosur, CEO,
Robust Designs, Singapore