Overcome every problem rapidly with an ITIL Problem Management Solution

Take problem solving to the next level with a module that not only routes issues to a specialized agent but buckets similar occurrences, eliminates recurrences and consequently, minimizes the impact of incidents while equipping your agents with data rapidly.

ITIL problem management made easy with Wolken

Renew your organization’s ITIL problem management and eliminate recurrences alongside

Automated problem resolution
Automatic status update, no premature closure and a record of problems
In-depth Analysis
Get root cause analysis, ripple effect view and historical data to avoid repeats
Intuitive Knowledge Base
Receive constant data updates & analysis and supply to agents
Constant Monitoring
Classify problems based on associated incident and number of end users and enable real-time tracking & report generation

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our customers
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Ready to see what Wolken can do for you?