Wolken Platform

Configurable, scalable and out-of-the-box service desk solutions powered by the Wolken Platform

Designed for modern workplaces and teams, our platform-based helpdesk solutions can run as Android, iOS or browser-based instances across smartphones, tablets, laptops and PCs. Built on a modern technical stack, our ITIL-compliant and PinkVERIFY™ - certified solutions can be deployed on the cloud or on premise.
At Wolken Software, we can design the perfect service desk solutions to meet your specific business requirements. Just take your pick from the following platform components:

Utility features

single_sign

Single sign-on (SSO)

Allow users to log in with one set of credentials to access multiple modules across the platform

approval_works

Approval workflows

Enable agents to easily document managerial approval when required, helping them resolve customer issues faster

notifications

Notifications

Help agents receive alerts related to their tickets, roles and more

action_workflows

Action workflows

Provide agents with configurable roadmaps, helping them take appropriate steps to provide the right solutions to internal or external customer issues

auto_assignment

Auto assignment rules

Ensure that tickets are assigned to specific agents based on identified parameters like criticality, classification and more

reports

Reports

Provide service desk managers with detailed metrics related to SLA adherence, team performance, customer satisfaction and more

Multi-channel support

Route all service requests raised across support channels through a centralized location so that tickets can be organized and resolved based on pre-set rules and workflows. Helpdesk solutions built on the Wolken Platform can be configured to capture service requests from the following channels:

email

E-mail

socilmedia

Social Media

chat

Chat

voice-call

Voice Calls

mobile

Mobile Applications

voice

Customer Support Web Portals

Additional features

Migrate existing data from your organization’s existing service desk into our platform-based solution without any data loss.

Integrate solutions built on the Wolken Platform with applications such as Enterprise Resource Planning (ERP), Computer Telephony Integration (CTI) and other core business systems.

Leverage interactive dashboards to gain real-time insights on agent productivity, response time and more with our systematic and in-depth analytics functionality.

Offer in-app support with embedded FAQs and user guides using the Wolken Help Center SDK.

Minimize instances of service outage or disruption with our open-source network monitoring system.

migrateMigrate existing data from your organization’s existing service desk into our platform-based solution without any data loss.
integrateIntegrate solutions built on the Wolken Platform with applications such as Enterprise Resource Planning (ERP), Computer Telephony Integration (CTI) and other core business systems.
leverageLeverage interactive dashboards to gain real-time insights on agent productivity, response time and more with our systematic and in-depth analytics functionality.
offerOffer in-app support with embedded FAQs and user guides using the Wolken Help Center SDK.
minimizeMinimize instances of service outage or disruption with our open-source network monitoring system.

Wolken Enterprise Service Desk

Create, track, manage and resolve internal support incidents with our secure PinkVERIFY™ - certified and ITIL complaint enterprise service desk solution

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Wolken Customer Service Desk

Give help desk agents an integrated view of customers across multiple channels and help them respond to issues in minutes

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