Crafted for every HR Service Delivery requirement
HR sometimes finds itself coordinating between disparate systems, wasting time on manual processes and outdated softwares that fail to aid compliance regulations. Meet the HR automation software that supports every inch of your HR functions and helps streamline the internal workings of your company with the help of AI from recruitment to retirement — Wolken.
What Wolken Service Desk offers you
Incident Management
Drive transparency, swift response times and enhanced agent efficiencies with AI-enabled processes
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Soft-call Integration
Gain IVR capabilities, enhanced call management and efficient agent management.
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SLA Management
Monitor agent performance and SLA completion, and reconfigure rules dynamically.
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Service Request Management
Ensure customer requests are raised and tracked effectively.
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Change Request Management
Create requests seamlessly, monitor the entire process and notify relevant parties.
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Knowledge Base
Search, tag and find similar tickets easily with this centralized repository with service and chat history.
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Problem Management
Improve resolution, monitor and classify issues, and gain insight from AI-driven analytics.
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Configuration Management CMDB
Take control of your IT environment by linking assets and service requests with comprehensive monitoring.
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What can Wolken Service desk do for your HR management?
Automation
Increased productivity with fewer manual tasks
Increased productivity with fewer manual tasks
Accuracy
Reduced human error thanks to automated processes
Reduced human error thanks to automated processes
Effective tracking
Monitor performance KPIs and other metrics more effectively
Monitor performance KPIs and other metrics more effectively
Higher ROI
Substantial and measurable ROI with lower labor costs
Substantial and measurable ROI with lower labor costs