+1 650 799 5587 
+91 80 41741019 Customer Service Desk
Resolve customer service requests faster and improve the quality of service. Transform your customer's experience with Wolken CRM Service
An unresolved query or an unhappy interaction can result in your customer expressing their negative experience across the many online and offline networks. This can cause considerable damage to your brand’s reputation. In an age when opinionated customers publish their views with the click of a button, resolving customer service requests should be priority for your business.
The Wolken Customer Service Desk simplifies the often messy process of receiving and resolving customer service requests. It gives your agents a holistic view of the customer as a unit, rather than a ticket. Our customer help desk software provides your agents with actionable insights, helping them take faster and more relevant actions to deliver qualitative customer support.
Multi-channel ticket management
Empower your customer support agents with the ability to quickly view and respond to customer queries and complaints across e-mail, social media, mobile apps, web portals and other channels.
Dynamic rules
Re-configure rules for ticketing and incident progress in real time. Our customer help desk software helps your team seamlessly align support operations with new campaigns, a higher ticket inflow and more.
Self-service
Reduce ticket volumes and recurring incidents by giving customers the power to find answers on their own. Our application provides customers access to FAQs, user guides and other forms of helpful content.
Auto tagging
Set auto tagging algorithm-based rules that allow you to classify customer service requests and complaints into predetermined categories. These include time-based, product-based and sentiment-based rules.
Agent management
Enable your support agents to clock in their shift check-in and check-out times, view their performance, manually assign tickets, bulk reply to requests and view the powerful knowledge base via a single application.
Real-time reporting
Gain instant and actionable insights on ticket flow (hourly, daily, monthly or within a specific date range), pending tickets, First Response Time (FRT), customer support agent performance and other metrics.
# 507, I Floor, CMH Road, Indiranagar,
Bangalore - 560038
+91 80 41741019 info@wolkensoftware.com
E.Bayshore Road Suite 200, Palo Alto CA, 94303
+1 650 799 5587 info@wolkensoftware.com