iServiceHub CMDB solution allows a company to document the entire asset information system used for business solutions in the company. Services, systems, logical layer & physical layer are documented and structured in a way that depicts the relationships within the CI world.
CI attributes are classified into Core, Capability, Control and Context categories.
The CI attributes, structure and relationship allows for effective impact analysis, IT audits and IT asset management.
iServicehub goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into iServicehub, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
- Yadu Balehosur, CEO,
Robust Designs, Singapore