Complete Change Request (CR) flow can be tracked by iServiceHub from creation to approval and through all the development and test phases.
Company can define multiple development methodologies and assign any of the defined methodologies to a CR. Each methodology will have phases defined with owners and approvers.
A simple dashboard is available to track each CR through the development phases.
All CR documents are available to users and support team members in the Knowledge Repository.
iServicehub goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into iServicehub, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
- Yadu Balehosur, CEO,
Robust Designs, Singapore