Robust Designs is a Business Intelligence solutions company focused on financial services, telco, and healthcare sectors. It serves its 40+ customers and over 2,500 enterprise users from its offices in Singapore, Mumbai, and Bangalore.
It used a popular freeware bug tracking system for tracking all its product bugs while supporting the customers. This software failed to meet the requirements of the support team. Clients could not create incidents and had to use email to relay bugs to the support team. Robust Designs support organization was looking for an efficient proactive help desk solution at an affordable price.
Robust Designs client support team required a single application that could track all client bug incidents in a single queue. It wanted the client also to be able to log into the help desk system to monitor incidents and create new ones.
Robust also wanted to track and monitor client change requests through the system in a way that the work done and the status is transparent to its clients.
iServicehub goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into iServicehub, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
- Yadu Balehosur, CEO,
Robust Designs, Singapore