Exceptional customer support starts with premium
call center management

A call center often has unique management challenges in a temperamental environment where high-level visibility is key to progress. Handle high call volumes, monitor agent activity and performance and ensure pre-emptive action is taken to build long-term relationships with your customers. Discover Wolken’s ITSM support and embrace call center management in its new customizable avatar.

What Wolken Service Desk offers you

What Wolken's Call Center Management System can do for you

Issues are routed to the right agent with minimal wait-time
Customer History
Agents access current information instantly
Call Volume
Preempt volume and prepare with predictive insight
Agent Monitoring
Monitor shift timings, performance and more for optimal performance

Ready to see what Wolken can do for you?