August 21, 2017

Improving Agent Productivity through Help Desks Solutions

In the modern business organization, business owners, functional heads, managers, supervisors, and the frontline staff are part of the mechanism that works to ensure that the […]
August 17, 2017

Setting Expectations for Internal Service Support

In this age of intense competition, employees need to be provided and be aware of effective internal service support if they are to deliver their best. […]
August 9, 2017

Assessing IT Strength with Help Desk Ticket Resolution

It’s important for business leaders to understand how to interpret some specific IT metrics and thereby to evaluate employees whose work falls within the IT focus […]
August 1, 2017

Key Performance Metrics for an Enterprise Service Desk

Success for IT organizations depends to a large extent on their service quality. Those that value their customers focus on the service desk performance since it […]
July 18, 2017

Your Roadmap to Customer Support Transformation

The objective of any form of customer support service is to help customers derive maximum value from the product or service purchased. Smart organizations do not […]
June 27, 2017

5 Reasons to Change your Customer Support Strategy for Millennials

It is your anniversary weekend and you’ve decided to surprise your spouse with a weekend holiday. The sudden plan is soon followed by a quick search […]