November 28, 2017

Omnichannel Customer Experience – The Next Level of CX

If building an omnichannel customer experience is not yet a priority for your organization in 2017, think again. More than 2000 consumers across Europe were surveyed […]
November 23, 2017

5 Smart Hacks for Good IT Service Management

An ITSM suite that integrates seamlessly with workflow management systems adds the desired value to the business. By virtue of being a process based management, it would certainly […]
November 21, 2017

Flexible and Scalable Service Management Solutions – Not an option but a business need

In today’s high velocity and agile business world, it is imperative for technology leaders not just to keep up with the changes in the business environment […]
November 16, 2017

AI exceeds Human Performance in Customer Service – A look into the Future

The march of technology is whizzing past milestones, revealing AI(artificial intelligence) concepts and breakthroughs that have surpassed expectations. The time is not far off when we […]
November 14, 2017

5 Biggest Predictions for Artificial Intelligence in Customer Servicing 2018

Some of the more defining, or shall we say re-defining moments in customer service is the manner in which Artificial Intelligence powered bots have lent an […]
November 2, 2017

Wolken bags Two Awards for its Service Desk Software

The Wolken team is honoured and happy to announce that our Enterprise Service Desk is now the proud recipient of two coveted awards—the Great User Experience […]