February 13, 2018

A Comprehensive Guide to Enterprise Bots for Business

Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc. artificial intelligence has greatly impacted all […]
February 8, 2018

A CIO Roadmap to Customer Support in 2018

Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity […]
January 16, 2018

New age Service Challenges demand new ways of Customer Support – Are you ready?

How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business […]
January 11, 2018

Self Service isn’t just for Customer Support – Other functions can benefit too

Customer service function received a great impetus with the addition of self-service and has become a firm favorite of the tech-savvy millennials and GenZ. The positive impact of self-service […]
January 9, 2018

The Top Customer Service Metrics for Your Support Team Performance

Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a whole and individually. Similarly, both individual […]
January 4, 2018

Is your Service Desk Healthy? – 4 Red Flags to watch out for

It is now acknowledged that a service desk helps you handle the ever-increasing customer requests and demands but it is not a ‘set up-forget it’ element of the […]