Are Your Employees Ready for Your Digital Transformation Journey?

Are Your Employees Ready for Your Digital Transformation Journey?

Back in the 2000s, when we received our laptops and blackberries we were all super-thrilled, as our weekday experience was much better and smoother than our weekend experience. When it came to technology, collaboration and engaging with the world was made easy.

But in the last 10 odd years we have seen the consumer technology and experience leapfrog enterprises by a mile and more.

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How AI, Automation & Bots are Transforming Customer Support in the Digital Age

How AI, Automation & Bots are Transforming Customer Support in the Digital Age

In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle. The new age digital customer demands personalized experiences, seamless customer experiences and ease of access across all touchpoints. According to a recent survey by Adobe, keeping up with constantly changing demands was cited as a key challenge by over 40% respondents. Technology has put unprecedented power in the hands of the customers to dictate the rules in purchasing goods and services. 75% of customers expect immediate service within five minutes of first contact. Hence there is a heightened pressure among businesses worldwide to stay competitive and deliver real time personalized services and seamless customer experiences in the digital age.Continue reading

Modernizing Service Support with Chatbots

Modernizing Service Support with Chatbots

Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service support challenges. Chatbot Technology is now able to provide some relief from exponential IT service department growth while still providing a superior experience.

Chatbots are increasingly becoming the first line of support for Enterprise Service Support teams by helping reduce repetitiveness, data entry and triaging and fielding inquiries from employees, assigning tickets and solving problems. Before even a single support staff member is even engaged, chatbots can create and assign tickets, provide status updates, manage systems, schedule support calls, and escalate critical issues thereby enhancing the productivity of the workforce.

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A Comprehensive Guide to Enterprise Bots for Business

A Comprehensive Guide to Enterprise Bots for Business

Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc. artificial intelligence has greatly impacted all facets of organizations worldwide. However, the greatest manifestation of artificial intelligence probably has been in the use of chatbots. What started as a trend for enhancing customer support is now being used to improve daily operations, connect with clients, increase sales and enhance the overall customer experience. Gartner estimates that by 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.Continue reading