July 17, 2018

6 Reasons Why You Should Have a Customer Self-Service Portal

Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them […]
February 27, 2018

Customer Experience Trends to Watch Out For in 2018

Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no more an afterthought. It is now an increasingly […]
February 23, 2018

How AI, Automation & Bots are Transforming Customer Support in the Digital Age

In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle. The new age digital […]
February 20, 2018

Modernizing Service Support with Chatbots

Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service […]
February 13, 2018

A Comprehensive Guide to Enterprise Bots for Business

Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc. artificial intelligence has greatly impacted all […]
February 8, 2018

A CIO Roadmap to Customer Support in 2018

Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity […]
January 16, 2018

New age Service Challenges demand new ways of Customer Support – Are you ready?

How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business […]
January 11, 2018

Self Service isn’t just for Customer Support – Other functions can benefit too

Customer service function received a great impetus with the addition of self-service and has become a firm favorite of the tech-savvy millennials and GenZ. The positive impact of self-service […]
January 9, 2018

The Top Customer Service Metrics for Your Support Team Performance

Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a whole and individually. Similarly, both individual […]